As we continue to refine our support processes, we have developed and recently implemented new initiatives geared toward providing meaningful and more frequent communications regarding the status of I.T.E.M.S. issues in our internal cycle. Here are a few guidelines to…

Have you ever created a new Batch Communication template and just feel that it is not producing the results you are looking for? If you have, then this tip is for you! When you create a batch communication, you are…

We are seeing an increasing number of requests for a Sole Source letter when both maintenance and support, as well as SPIN renewals occur. If your purchasing department has changed their protocols and requires a copy of this letter, please…

InfoEd University is gearing up for our April 4 launch! With only one-month left until the University goes live, we are extensively reviewing and testing courses to ensure all learners receive the best experience possible. We will be holding live…

InfoEd’s main office has moved. Formerly located on Western Ave in Albany, we have taken a short trip around the corner to Washington Square off of Washington Ave Extension in Albany. Our new office consists of 17,000 square feet of…