Please note, full payments by Licensees are necessary to ensure ongoing and uninterrupted implementation timelines, and Maintenance and Support, in order to avoid any reinstatement fees.
Failure for Licensees to make timely payments of maintenance and support invoices will result in the cessation of Maintenance and Support and may require the payment of reinstatement fees for the licensed modules, which is an upfront reinstatement fee equal to any payments that normally would have been paid to InfoEd.
If you find a problem with an invoice please notify Michael Greenfield, Sr. Director of Finance immediately so that the problem can be resolved. If you cannot get in touch with Michael, please contact your Project Manager or Client Support Specialist.
Michael can be reached by calling 518-713-4200 ext. 101.