When using the Client Portal, you have the ability to view your issues in a couple of different views: Open Enhancements Action Required Fixes Applied Accepted Closed You also have…

You probably know by now that InfoEd moved to a new facility at a new location. I am hopeful you have alerted your accounts payable department. Just in case, here again…

Updated InfoEd System Requirements have been published. There are two updates to note: Oracle 11g (11.1.0.7.0) is now certified for use as a database platform with InfoEd version x.802.04 and…

As we continue to refine our support processes, we have developed and recently implemented new initiatives geared toward providing meaningful and more frequent communications regarding the status of I.T.E.M.S. issues…

We are seeing an increasing number of requests for a Sole Source letter when both maintenance and support, as well as SPIN renewals occur. If your purchasing department has changed…

InfoEd University is gearing up for our April 4 launch! With only one-month left until the University goes live, we are extensively reviewing and testing courses to ensure all learners…

For quite some time InfoEd has accepted checks in currencies other than U.S. Dollars from foreign clients without issue. However, given the increasingly excessive bank charges we pay and the…

How do I obtain I.T.E.M.S. access for a new user at my institution? Please create an I.T.E.M.S. ticket with your request. Please be sure to include all necessary information for…

When an email is sent from an issue, whether it is from InfoEd or the client, there will now be an envelope icon that shows within the issue. Clicking on…

Oftentimes, once a client has opened an I.T.E.M.S. issue, we will identify as we are triaging the issue that we do not have enough information to run with to facilitate…